Keywords
Guesthouses
Maldives
Hospitality Industry
Managerial Challenges
Operative Challenges
How to Cite
Abstract
The study aims to examine the managerial and operative challenges of human resources management (HRM) in the guesthouse sector of the Maldives. Adopting and adhering to best practices in human resources management enables businesses to thrive and succeed. Uncompetitive salaries, coupled with a lack of proactive Human Resource (HR) planning and training for optimal performance, contribute to various HRM issues. In addition to this, the differences in work ethics and culture create a problematic workplace environment for both local and expatriate staff. The study employed an inductive approach, facilitating qualitative research. The study employed a multiple case study research strategy, as new information is likely to be gained from incremental cases. Data were collected through semi-structured interviews with 12 guesthouse owners and managers of small and medium-sized guesthouses in the Greater Male' area and nearby local islands, selected via purposive sampling to capture the diverse operational aspects. Thematic analysis revealed seven key themes: HR planning and recruitment, organisational structure, leadership and motivation, compensation management, training and development, administrative systems, and ethical labour relations through cultural and cross-cultural integrity. Guesthouses that balance operational costs with competitive compensation packages, while focusing on service quality, reflect the magnitude of interconnectedness in HRM. There is a need for proactive management to improve employee engagement and business performance. The study highlights the importance of professional-level support and effective HR interventions in enhancing the performance of guesthouse operations in the Maldives.
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